Demand analysis

Channel: phone, face-to-face interview, video conference

Action: Learn about customer needs in detail, propose preliminary solutions, and answer customer questions

Provide quotations and plans

Channel: email, documents, face-to-face interview

Action: Provide detailed quotations and service plans, explain various fees and service contents

Signing contracts

Channel: face-to-face interview, electronic signature platform

Action: Discuss and confirm contract details, sign contracts

Service preparation

Channel: internal communication

Action: prepare resources and materials required for services, arrange service personnel

Service delivery

Channel: on-site service, remote service

Action: Deliver services according to the agreed service plan, record services Important information and feedback during the service process

Service confirmation

Channel: interview, email, phone

Action: Confirm the completion of the service with the customer and solve any unresolved issues

After-sales service

Channel: phone, email, online support

Action: Provide after-sales support and maintenance services, answer customer questions, and handle customer feedback

Customer feedback and improvement

Channel: phone, email, questionnaire

Action: Collect customer feedback, analyze problems encountered during the service process, and improve service processes

Customer relationship maintenance

Channel: phone, email, social media

Action: Keep in touch with customers regularly, provide updates and additional services, and establish long-term cooperative relationships